Help & FAQ’s

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.
You will be billed for your medication when the medication is shipped based on the treatment plan you select.
Yes. We take protecting your information seriously. Please read our Privacy Policy for details.
We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.
We offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state.

Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.
Login to your Doc4Life account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.
Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.
Yes. If you are comfortable, the therapist is comfortable. Please note that it is common to be a bit more sensitive while menstruating so an internal treatment may or may not be tolerated that day. If not, the therapist will have plenty of other things to work on externally for that session!
There is no definitive answer to this question. Everyone has different timelines depending on diagnosis and ability to participate in physical therapy pending their work/life schedule.
No, however it is always encouraged to have a doctor’s signature on your plan of care. It is important to keep your care team informed in all aspects of medical care. We do however require a doctor’s referral or a signed plan of care within 12 visits or 45 days from your evaluation. This falls in line with the California Direct Access rule which you may inquire more about during your booking.
We do not accept insurance at this time however we are able to offer a “superbill” for each session. A superbill is essentially an invoice that can be submitted to your insurance for partial reimbursement.
In order for your physical therapist to gather as much information as possible, it is generally recommended to have an internal vaginal and/or rectal assessment during the evaluation. However, it is NOT absolutely necessary. The patient will always have the option to decline or ask for more information.
Yes. Allogeneic (taken from another person of the same species) tissue is safe to put into your body. When the Wharton’s Jelly tissue is processed, all the red blood cell components with the ability to cause a negative reaction are removed so that the patient does not have an immune reaction to the transplant.
When the Wharton’s Jelly is placed into an environment of injured tissue, the stem cells, anti-inflammatory cytokines, growth factors, hyaluronic acid, collagen and peptides go to work inhibiting the damaging inflammatory components and modulating the immune system. The cell signaling proteins and growth factors nourish damaged cells back to health and stimulate our own cells to participate in the regenerative process differentiating into the damaged tissue.
No long-term negative side effects or risks have been reported with Biologics. Any negative side effects will be in relation to the actual injection itself, as in bleeding and the risk of infection at the injection site. We have not had any infections nor bleeding issues.